Frequently Asked Questions

East West Energy - Our FAQs

• What does East West Energy mean by a “$0 bill solution”?

  Our “$0 bill solution” means designing a solar system that completely offsets your energy usage — aiming to eliminate your electricity bill entirely. 

  For many of our customers, especially high-usage homes or businesses, our systems are structured so your savings exceed any repayment amount from day one. That’s what we mean by cashflow positive from the start.

• How long has East West Energy been in business?

  East West Energy was founded in 2024, but our team brings over 15 years of combined experience in solar and electrical installations. 

  Although we’re a new brand, we’re built on a deep foundation of industry knowledge, professionalism, and hands-on expertise.

• Is East West Energy locally owned, and what areas do you serve?

  Yes, East West Energy is proudly locally owned and operated from our base in Pakenham, Victoria. 

  We cover homes and businesses throughout the greater Melbourne and Gippsland regions.

  Unsure if we service your area? Contact us directly and we’ll see how we can help.

• What does your mission of “doing it right the first time” mean in practice?

  It means we never cut corners. Every system is installed by our in-house team of qualified electricians and apprentices, using premium components and proven techniques. 

  We treat each home or business as if it were our own, ensuring every install is safe, tidy, compliant, and built to last.

What Makes East West Energy Different

• What makes East West Energy different from other solar companies in Victoria?

  We don’t sell cookie-cutter systems. Every solar install we complete is fully tailored to your energy needs, roof design, and long-term goals. 

  We handle everything in-house — from consultation to installation — and we back our work with strong warranties and honest, down-to-earth service.

• Do you use subcontractors for installations?

  No, we don’t use subcontractors. All East West Energy installations are completed by our own fully qualified electricians and apprentices. 

  This allows us to maintain total quality control and ensures every project meets our internal standards.

• How do you ensure quality during every installation?

  Our approach starts with careful planning and ends with flawless execution. We use only trusted brands, follow Clean Energy Council (CEC) installation guidelines, and train our team to the highest standards. 

  We also conduct detailed post-install inspections and issue formal handover documentation for every job.

• What does your fully in-house process actually involve?

  From your first contact to your final sign-off, every step is managed by our internal team. We consult with you, design your system, handle rebate checks, schedule the job, complete the install, and follow up post-install — all without outsourcing. 

  It’s seamless, simple, and reliable.

• What kind of products and brands does East West Energy use?

  We use only top-tier brands that we trust to perform long-term. 

  That includes Jinko, Yingli, and Risen panels; Sungrow, Enphase, SolarEdge, and Fronius inverters; and battery solutions from Sungrow, Tesla, and SkyBox. 

  Our racking is supplied by Clenergy and SunLock — all supported by proven warranties.

• How does East West Energy ensure safety on-site?

  Safety is non-negotiable. Our installers follow all relevant Australian standards, including roof safety systems and secure electrical practices. 

  We regularly update our safety training and ensure every job meets Clean Energy Regulator and Master Electrician requirements.

• Are you accredited with the Clean Energy Council and other authorities?

  Yes, we are accredited with key industry bodies including the Clean Energy Council (CEC), the Clean Energy Regulator, Master Electricians, Solar Standards Australia, and we follow the New Energy Tech Consumer Code (NETCC). 

  These affiliations ensure our work meets Australia’s highest regulatory and ethical standards.

• Why does every system you install come with a 10-year workmanship warranty?

  Because we believe in accountability. Our 10-year workmanship warranty gives you peace of mind that your installation is done right — and if something ever goes wrong due to the way it was installed, we’ll fix it at no cost. It’s our way of backing our promise to “do it right the first time.”

Customer Journey & Communication

• Who do I contact after the install if I have follow-up questions?

  You can reach out directly to our team at any time — no call centres or third parties. 

  Whether you have a billing question, want to review your system’s performance, or need support, we’re here for the long run. Just call or email and we’ll respond quickly.

Quality, Warranties & Trust

• What warranties come with my solar system from East West Energy?

  Every system we install comes with a 10-year workmanship warranty, a 10-year inverter warranty, and panel performance warranties that range from 15 to 25 years depending on the brand. You’ll also receive a complete handover package for your records, including all warranty certificates

• Do you offer maintenance or post-installation support?

  Yes. Even though our systems are designed to be low-maintenance, we offer ongoing support and service if needed. 

  Whether it’s system checks, inverter diagnostics, or helping with energy monitoring apps, our team is available long after the install is complete.

• Will I receive a certificate of compliance or other formal documentation?

  Absolutely. Once your system is installed and inspected, we issue a full handover package that includes your Certificate of Electrical Safety (COES), system diagrams, warranty documents, and guidance on monitoring your performance. 

  Everything is delivered electronically for your convenience.

Brand Values & Community

• How does your team’s 15+ years of experience shape your installs today?

  Our hands-on experience means we’ve seen it all — from complex roof designs to outdated switchboards and evolving rebate programs. 

  That experience allows us to solve problems quickly, avoid costly mistakes, and deliver high-performance systems that work exactly as promised.

• What values drive your work every day?

  We’re built on five core values: Quality First, Customization, Integrity, Sustainability, and Expertise. 

  These aren’t just words — they guide every install, every conversation, and every decision we make for our clients.

• Why do you focus on helping high-usage homes with no access to gas?

  Homes without gas typically rely entirely on electricity — for hot water, heating, cooking, and more. 

  These households benefit most from solar, often reaching $0 bills faster and achieving better returns. We specialize in designing systems that make these homes more efficient, comfortable, and affordable.

Feedback & Reputation

• How can I leave a review or testimonial for East West Energy?

  You can leave a review by searching “East West Energy Pakenham” on Google and clicking our business listing. 

  We welcome honest feedback and often feature client testimonials in our marketing. You can also message us directly via email or social media if you’d like to share your experience.

• Why do your customers recommend East West Energy to others?

  Because we deliver exactly what we promise. From clean, professional installations to helping customers eliminate their energy bills, we’re known for our honesty, responsiveness, and quality work. 

  Most of our business comes from referrals — a sign that our clients trust us to deliver.

Vision & Future-Focus

• How do you stay ahead of changes in solar regulation and product innovation?

  We actively monitor updates from the Clean Energy Council, Solar Victoria, and manufacturers. Our team regularly completes product training and keeps up with the latest tools, rebate structures, and safety requirements. 

  It’s part of our commitment to offering future-proof solar solutions.

Better yet, see us in person!